BetterCandidates

Terms of Use

Last updated: November 11, 2026

These Terms of Use (these "Terms") are a binding agreement between you and PMR Digital, LLC, a Texas limited liability company doing business as BetterCandidates ("BetterCandidates," "we," "us," or "our"). They govern your access to and use of our websites (including bettercandidates.co and bettercandidates.com and their subdomains), the candidate pages, scheduling tools, chat and screening experiences we host, the text messages and emails we send, and any related features (together, the "Services").

PLEASE READ SECTION 17 CAREFULLY. IT CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES BETWEEN YOU AND US ARE RESOLVED. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 17.9.

By visiting our websites, opening a link we send you, tapping a button such as "Pick a time," answering screening questions, scheduling an interview, replying to or continuing to receive our messages, or otherwise using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Services.

If you are an employer or other organization that has purchased or is evaluating our Services, your use is governed by our Service Terms, and these Terms apply only to your use of our public websites.

1. Who we are and how the Services work

1.1 We work for employers. BetterCandidates provides recruiting software and services to employers and other organizations (each, an "Employer"). When you apply for a job with an Employer that uses BetterCandidates, we may contact you on that Employer's behalf to invite you to answer screening questions and schedule an interview. The Employer, not BetterCandidates, decides which jobs are offered, what questions are asked, who is interviewed, and who is hired.

1.2 We are not your employer or an employment agency. BetterCandidates is not an employer of any candidate, does not hire, refer, or place candidates, is not a staffing firm or employment agency, and is not a "consumer reporting agency" under the Fair Credit Reporting Act or any similar law. We do not prepare background checks or consumer reports. Nothing in the Services is an offer of employment.

1.3 No guarantee. We do not guarantee that you will be contacted, interviewed, or hired, that any interview time will remain available, or that any Employer will respond to you. Interview times, job details, pay, benefits, and other information about an Employer or a job come from the Employer or its public materials. We do not verify that information and are not responsible for it.

1.4 The Employer's policies also apply. Your relationship with an Employer, including how the Employer uses your application and makes hiring decisions, is governed by your dealings with that Employer and its own privacy policy and terms. Questions about a job, an interview, or a hiring decision should be directed to the Employer.

2. Automated messages and assistants

Many parts of the Services are automated. Messages, reminders, and the scheduling assistant that appears on candidate pages (which may be presented under a first name, such as "Sarah") are generated and sent by software on behalf of the Employer, and may not be written or monitored in real time by a person. Screening questions are chosen by the Employer. Your answers are passed to the Employer's recruiting team, and people at the Employer make decisions about your application. If you want to reach a person, reply to an email we send you or contact the Employer directly.

3. Eligibility

You must be at least 16 years old to use the Services. If you are under 18, or under the age of majority where you live, you may use the Services only with the involvement and consent of a parent or legal guardian who agrees to these Terms on your behalf. The Services are not directed to children under 16, and we do not knowingly collect personal information from them. You represent that the information you provide is your own, is accurate, and that you are not barred from using the Services under applicable law.

4. Text messaging terms

4.1 Program description. When you apply for a job with an Employer that uses BetterCandidates, we may send you text messages on that Employer's behalf about your application, including invitations to schedule an interview, screening reminders, booking confirmations, interview reminders, rescheduling notices, and follow-ups if an interview is missed. Messages identify the Employer by name. We do not send marketing text messages to candidates.

4.2 Consent. By giving your mobile number to an Employer in a job application, on a job board, or on one of our pages, or by checking a consent box on our pages, you agree to receive recurring automated text messages about that application from or on behalf of that Employer at the number you provided. Consent is not a condition of employment or of any purchase. You represent that you are the subscriber or customary user of the mobile number you provide and that you are authorized to agree to receive messages and any related charges at that number. If you change or give up your number, please reply STOP from that number first.

4.3 Frequency and charges. Message frequency varies with your application and interview activity. Message and data rates may apply. Charges are billed by your mobile carrier.

4.4 How to opt out or get help. You can cancel at any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message. We will send one message confirming that you have opted out, and you will receive no further texts from that Employer's number unless you opt in again by replying START. You may also revoke consent by any other reasonable means, including by emailing info@bettercandidates.co with your mobile number, and we will honor your request within the time required by law. For help, reply HELP or email info@bettercandidates.co.

4.5 Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is not guaranteed. Not all carriers or devices are supported.

4.6 Privacy. We handle your number and messages as described in our Privacy Policy. We do not sell, rent, or share your mobile number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages.

5. Email

We may send you emails on an Employer's behalf about your application. These emails are sent from a BetterCandidates domain and display the Employer's name. You may use the "not interested" link in our emails, or reply to them, to stop further messages about that application. Some messages, such as confirmations of an interview you booked, are sent because of an action you took.

6. Information you provide

6.1 Accuracy. You are responsible for the information you provide through the Services, including your answers to screening questions and any files you submit. Your answers must be truthful and complete, and must not infringe anyone else's rights.

6.2 License to us. You grant BetterCandidates and the applicable Employer a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and otherwise process the information and content you submit as needed to provide the Services, to share it with the Employer, to comply with law, and as described in our Privacy Policy.

6.3 Do not send sensitive information. Unless an Employer specifically asks for it in a lawful screening question, do not submit Social Security numbers, financial account numbers, government ID numbers, medical or health information, or information about your race, religion, sexual orientation, disability, or other protected characteristics. An Employer's question does not make BetterCandidates responsible for whether that question is lawful.

7. Acceptable use

You agree not to, and not to help anyone else to:

  1. use the Services for any unlawful, fraudulent, or deceptive purpose, or to impersonate any person or misrepresent your identity or affiliation;
  2. submit false applications, schedule interviews you do not intend to attend, or submit content that is defamatory, harassing, threatening, obscene, or discriminatory;
  3. access, search, scrape, crawl, or collect data from the Services by automated means, or use the Services to build a competing product;
  4. probe, scan, or test the vulnerability of the Services, breach any security or authentication measure, or access another person's candidate page, link, or data;
  5. interfere with or disrupt the Services, including by sending malicious code, overloading our systems, or circumventing rate limits;
  6. copy, modify, translate, reverse engineer, decompile, or disassemble any part of the Services, except as expressly permitted by law; or
  7. share, forward, or publish a personal link we send you, which is intended only for you.

We may investigate and take any action we consider appropriate in response to a violation, including suspending access and cooperating with law enforcement.

8. Intellectual property

The Services, including all software, text, designs, graphics, logos, and trademarks (other than Employer content and your content), are owned by BetterCandidates or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for your personal, non-commercial purpose of applying for jobs or learning about BetterCandidates. All rights not expressly granted are reserved. Employer names, logos, and job content belong to the respective Employers.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them for any purpose without obligation to you.

9. Third-party services and links

The Services rely on and may link to services operated by others, such as job boards, calendar and scheduling providers, video meeting tools, maps, and Employer websites. We do not control and are not responsible for those services, their content, or their privacy practices. Your use of them is governed by their own terms.

10. Privacy

Our Privacy Policy explains how we collect, use, and share personal information, including when we act on behalf of an Employer. By using the Services you acknowledge that your information will be processed as described there.

11. Changes to and availability of the Services

We may change, suspend, or discontinue any part of the Services at any time, with or without notice. We do not guarantee that the Services will be available at any particular time or that any link will continue to work. Employers may close jobs, cancel interviews, or stop using the Services at any time.

12. Suspension and termination

We may suspend or terminate your access to all or part of the Services at any time, without notice, for any reason, including if we believe you have violated these Terms. Sections 6.2, 7 through 9, and 13 through 19 survive any termination.

13. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. BETTERCANDIDATES DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT MESSAGES WILL BE DELIVERED; THAT INTERVIEW TIMES OR BOOKINGS WILL BE HONORED; THAT ANY INFORMATION ABOUT AN EMPLOYER OR JOB IS ACCURATE; OR THAT USING THE SERVICES WILL RESULT IN AN INTERVIEW OR EMPLOYMENT. ANY CONTENT GENERATED OR ASSISTED BY AUTOMATED TOOLS MAY CONTAIN ERRORS. YOU USE THE SERVICES AT YOUR OWN RISK.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  1. IN NO EVENT WILL BETTERCANDIDATES, ITS AFFILIATES, OR THEIR MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS (THE "BETTERCANDIDATES PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, WAGES, EARNINGS, EMPLOYMENT OR BUSINESS OPPORTUNITY, DATA, GOODWILL, OR REPUTATION, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;
  2. THE BETTERCANDIDATES PARTIES ARE NOT LIABLE FOR ANY ACT, OMISSION, OR DECISION OF ANY EMPLOYER, INCLUDING ANY HIRING DECISION, OR FOR ANY THIRD-PARTY SERVICE OR CARRIER; AND
  3. THE TOTAL LIABILITY OF THE BETTERCANDIDATES PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

These limitations apply even if a remedy fails of its essential purpose, and they are an essential basis of the bargain between you and us. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you; in that case our liability is limited to the smallest amount permitted by law. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or for gross negligence or willful misconduct where such a limitation is prohibited.

15. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the BetterCandidates Parties from and against any claims, liabilities, damages, losses, fines, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your use or misuse of the Services, (b) information or content you submit, (c) your violation of these Terms, or (d) your violation of any law or the rights of any third party. We may assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate with our defense.

16. Governing law and venue

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Texas and applicable U.S. federal law, including the Federal Arbitration Act, without regard to conflict-of-laws rules. Subject to Section 17, any dispute not subject to arbitration must be brought exclusively in the state or federal courts located in Travis County, Texas, and you and we consent to the personal jurisdiction of and venue in those courts.

17. Dispute resolution: binding arbitration and class action waiver

17.1 Informal resolution first. Before starting arbitration or a court action, you and we each agree to try to resolve any dispute informally. The party with a dispute must send a written notice describing the dispute, the relief sought, and its contact information (for you, including the email and phone number you used with the Services) to the other party. Notices to us go to info@bettercandidates.co, with a copy by mail to the address in Section 19. The parties will negotiate in good faith for at least 60 days after the notice is received, and, if either party asks, will hold an individual telephone or video conference that you attend personally. Any limitations period is tolled during this process.

17.2 Agreement to arbitrate. Except as provided in Section 17.6, any dispute, claim, or controversy between you and BetterCandidates arising out of or relating to these Terms, the Services, any message we sent you, or our relationship (each, a "Claim"), including the formation, scope, validity, or enforceability of this agreement to arbitrate, will be resolved exclusively by final and binding individual arbitration. This applies to Claims based on any legal theory, including contract, tort, statute (including the Telephone Consumer Protection Act and similar laws), and fraud, and to Claims that arose before you accepted these Terms.

17.3 Rules and administration. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or, if you use the Services for business purposes, its Commercial Arbitration Rules) as modified by this Section, available at adr.org. A single arbitrator will decide the Claim. Unless you and we agree otherwise, any hearing will take place by video conference or in Travis County, Texas, or, if you are a consumer, in the county where you live. Payment of filing, administration, and arbitrator fees will be governed by the AAA rules, except that we will pay any fees that the rules or applicable law require us to pay in order for this arbitration agreement to be enforceable. The arbitrator may award the same individual relief a court could award, but only in favor of the individual party seeking relief and only to the extent needed to provide relief warranted by that party's individual claim. The arbitrator's award is final and binding, and judgment on it may be entered in any court of competent jurisdiction.

17.4 CLASS ACTION AND JURY TRIAL WAIVER. YOU AND BETTERCANDIDATES EACH AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING, EXCEPT AS PROVIDED IN SECTION 17.5. YOU AND BETTERCANDIDATES EACH WAIVE THE RIGHT TO A TRIAL BY JURY. If this class action waiver is found unenforceable as to any Claim or form of relief, that Claim or relief (and only that Claim or relief) will be severed and decided by a court under Section 16 after all individual Claims have been arbitrated.

17.5 Mass arbitration. If 25 or more similar demands for arbitration are filed against BetterCandidates by the same or coordinated counsel or are otherwise coordinated ("Mass Filing"), the demands will be administered in batches of up to 50 demands each (or a different number if both sides agree), with only one batch proceeding at a time, a single arbitrator appointed for each batch, and one set of filing and administrative fees per batch. Demands that are not part of the current batch will be held in abeyance, and any applicable statute of limitations will be tolled for them. Either party may ask a court of competent jurisdiction to enforce this Section, including by enjoining the filing or prosecution of demands, and the court may also decide disputes about whether a Mass Filing exists.

17.6 Exceptions. Either party may (a) bring an individual Claim in small claims court if it qualifies and remains there on an individual basis; (b) seek an injunction or other equitable relief in court to stop actual or threatened infringement, misappropriation, or violation of intellectual property rights or the security of the Services; and (c) bring any Claim that applicable law, including the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021, provides may not be subject to mandatory arbitration.

17.7 Time limit. To the fullest extent permitted by law, any Claim must be brought within one (1) year after the Claim arose, or it is permanently barred.

17.8 Changes. If we change this Section 17 after you have accepted it, you may reject the change by sending written notice to info@bettercandidates.co within 30 days after the change takes effect, in which case the most recent version of this Section that you accepted will continue to govern.

17.9 Right to opt out. You may opt out of this agreement to arbitrate by emailing info@bettercandidates.co, with the subject line "Arbitration Opt-Out," within 30 days after you first use the Services. Your notice must include your name, mailing address, the email address and phone number you used with the Services, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

17.10 Severability. If any part of this Section 17 is found unenforceable, the rest of it remains in effect, except as provided in Section 17.4.

18. General terms

18.1 Changes to these Terms. We may change these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, where the change is material and we have a way to reach you, we may also notify you. Changes take effect when posted unless we say otherwise. Your continued use of the Services after changes take effect means you accept them. Changes do not apply retroactively to disputes of which we had actual notice before the change.

18.2 Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and us about the Services, and supersede any prior agreements on that subject.

18.3 Severability and waiver. If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms will remain in effect. Our failure to enforce any provision is not a waiver of our right to do so later.

18.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

18.5 Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including outages of carriers, internet, hosting, or other service providers, acts of God, labor disputes, government action, cyberattacks, or public health emergencies.

18.6 Electronic communications. You agree that we may provide notices, disclosures, and other communications to you electronically, and that they satisfy any requirement that such communications be in writing.

18.7 Export and sanctions. You represent that you are not located in, or ordinarily resident in, a country subject to comprehensive U.S. sanctions, and are not on any U.S. government list of prohibited or restricted parties.

18.8 No third-party beneficiaries. Except for the BetterCandidates Parties under Sections 14 and 15, these Terms do not create any third-party beneficiary rights.

18.9 Interpretation. Headings are for convenience only. "Including" means "including without limitation." These Terms will not be construed against the drafter.

18.10 California users. Under California Civil Code Section 1789.3, California users are entitled to the following notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

19. Contact us

PMR Digital, LLC (BetterCandidates)
5900 Balcones Drive, STE 100
Austin, TX 78731, USA
Email: info@bettercandidates.co
Privacy questions: privacy@bettercandidates.co